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Service Impact Series: Finale

As we wrap up this Service Impact Series, we’re going to chat just a tiny bit about becoming a learning organization!

I first ran into the term Learning Organization when I read Peter Senge’s book The Fifth Discipline. If you’re a Systems Nerd like me, you’ll LOVE this book: The Fifth Discipline: The Art & Practice of The Learning Organization: Senge, Peter M.: 8601420120846: Books. Essentially a Learning Organization is one that is agile and responsive to the needs of it’s systems, people, and community.

In short, leaders of Learning Organizations understand that:

  1. Today’s problems come from yesterday’s “solutions”.

  2. The harder you push, the harder the system pushes back.

  3. Behavior grows better before it grows worse.

  4. The easy way out usually leads back in.

  5. The “cure” can be worse than the disease

  6. Faster is slower.

  7. Cause and effect are not closely related in time and space.

  8. Small changes can produce big results- but the areas of highest leverage are often the least obvious.

  9. You can have your cake and eat it too- but not at once.

  10. Dividing an elephant in half does not produce two small elephants.

  11. There is no blame.

As you consider the opportunities and resources available to you to fine tune your programs and services, create efficient and effective service delivery models, and use systems thinking to expand your Service Impact, keep those 11 themes in mind. Especially number 11- There is no blame.

And as always, we're here to help! :)

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